Shipping & Returns
By making a purchase on shop.gellipop.com, you acknowledge that you have read the shipping policy of shop.gellipop.com as mentioned in this page and abide to agree by them. Any disputes arising between person(s) and shop.gellipop.com will be settled by arbitration with a neutral third party in the state of California.
All in-stock products are usually shipped within the next our business day. No shipping on Sunday through Tuesday and Holidays. If a merchandise cannot be shipped, we will contact you within 72 hours by email to inform you of the reason. Applicable Sales Tax will be charged on all orders delivered to an address in California.
(All Presto, KokoisT, & ARTGENiC products are shipped separately via First Class USPS mail.)
Domestic orders include all orders within the 50 United States & will be shipped via USPS on check out process unless other arrangements are made.
USPS Priority : From 1 to 3 business days delivery for items in stock.
International orders: For orders being shipped outside of USA, the total shown DOES NOT include the final shipping costs. The final invoice will be emailed to you and will include actual shipping costs. Should you require special shipping terms please contact us prior to purchase via our contact page.
***Please note all taxes, importation fees, duties, and/or customs charges imposed by your local government and/or postal service are not controlled nor covered by GELLIPOP®. Please be advised you may have to pay taxes on orders you import to your country and these charges are your sole responsibility.***
Free shipping on orders of $195 or more to all locations in the Unites States.
If the items in your order which qualify for 'Free Shipping' total $195 or more ($395 or more for International) your order ships FREE!
All of our products have a 14-day no-questions-asked money-back guarantee. You can return the product for any reason. The returned product must be undamaged, in new condition, and sealed in its original packaging. We reserve the right to refuse returns on items that have been clearly damaged or opened. Please be sure to package returns with care and insure them as we are not at fault for damaged or lost returns. Return shipments may incur a 25% restocking fee.Your account will be credited upon product returned. Please be sure to get a tracking number to assure delivery of returned items as we are not responsible for lost or non delivered items.Sorry, there is no refund for any shipping, handling, or postal insurance costs. If the items returned were shipped FREE, part or all of the original shipping fees from your order may be deducted from the credit applied.If the return is at fault of Gellipop, you will be supplied with a shipping label or credit to your account in the amount of shipping USPS First Class back to Gellipop. There are no returns after 14 days.